00:31:37 Rita Woodard: Is this session really simply watching / listening to someone read slides? Does this process provide value? 00:39:06 Rita Woodard: Is this session really simply watching / listening to someone read slides? Does this process provide value? 00:39:15 Sarah McConville: Will we receive a confirmation of our application being received? 00:39:37 Sarah McConville: When do headstart booking dates begin? 00:39:44 Rita Woodard: there’s a page on the SSA website called “Special Page for Vineyard Residents”. in the future, could you post meetings on this page? 00:39:47 Leslie Fitzsimmons: Does preferred have to originate on island like excursion? 00:40:07 Kim Biggs: What is difference between year round residents and seasonal residents with priority to Preferred reservations? Year round residents need more spaces 00:40:14 Kendall Reid: Where will this recording be posted? 00:40:20 Leslie Fitzsimmons: Thank you! 00:40:23 Rita Woodard: does Headstart qualification have to be confirmed each year, or each 2 years? 00:40:33 dmboles@optonline.net: i appreciate your having this session. it provides c clarity and offers an opportunity to ask questions 00:40:50 Dottie Francoeur: Could you explain the Blue line program a little 00:41:16 Rachel Baumrin: Does the SSA have any thoughts on creating an islander commuter ferry that will run daily 00:41:26 Noreen: Is there an easy way to put the place where we add to our senior cards?? It is currently buried in text 00:41:34 me: What if I buy a new car with my old license plates, what do you need and where do I send the email? 00:41:41 Alan: The current website is rather clunky and could use a total remake. What are the plans for an upgrade? 00:41:51 dmboles@optonline.net: Are we still doing odd even for reregistering for Islander Preferred Program 00:42:47 Holly: Do you mean adding trips to the card online? If so, the site is: steamshipauthority.com/lifelinecard 00:43:00 me: Do Islanders get Blue Line preference over Seasonals? 00:43:36 dmboles@optonline.net: is blue line full time resident or and also seasonal resident 00:43:44 Cindy Starks: How do you get on the blue line? 00:43:58 Kendall Reid: So Blue Line is Standby…it just happens during the summer. 00:44:00 Rachel Baumrin: How would people even know there is a blue line. 00:44:00 Amy: When and how is the decision made to utilize the lifts? 00:44:02 Kim Biggs: What if one of my children is traveling on and off island with one of our cars which are registered in my name (the parent)? How do they get added to profile as a driver? 00:44:24 officecomputer: Is the Blue Line only available during the summer? 00:44:26 Rachel Baumrin: For cars 00:44:31 Tena: this has been very informative, thank you for explaining the blue line 00:44:55 karenkrowski: How can you find out in advance if the agent is allowing Blue Line space? We have attempted to return to the island using the Blue line and have been told the agent isn’t allowing it. Is there a way to call ahead and ask? 00:44:58 Bill OBrien: Could you repeat the questions 00:44:59 Rachel Baumrin: The island needs a commuter ferry for cars not walk on passengers 00:45:21 Kendall Reid: Is there a plan to revise the website and/or make an app? 00:45:57 jim sandler: I have signed up for the islander excursion plan. One time my truck died in line before boarding. It was jump started. If it died at home, could I substitute a vehicle borrowed from a friend? 00:46:00 Kim Biggs: Who do we speak with regarding adding more boats trips and having more space availability for year round residents? 00:46:01 Rachel Baumrin: Will the ssa discuss a commuter ferry for cars leaving the islands that are guaranteed a return by the end of the day. 00:46:25 dmboles@optonline.net: when will be solicited for re registering for Island Preferred program 00:46:39 Rita Woodard: I really like that we can purchase passenger tickets online! thank you for this improvement 00:46:42 Ina Andre: Do you buy a ticket for the Blue line upon arrival or do you have to have an existing ticket for a different time or day? 00:47:24 Kim Biggs: There should be a separate excursion program for year round residents. It’s become extremely difficult to get reservations on shorter notice. Who can we speak to about this? 00:47:27 Leslie Fitzsimmons: Can you explain more about open tickets? 00:47:48 me: 1st you said Islanders get preference over seasonals, then you said excursion and preference get on together. Do Islanders get on before seasonals or not? 00:48:27 Kendall Reid: yes, please explain more about 00:48:30 Kim Biggs: Many times the people in woods hole say there is no “blue line” 00:48:30 Kendall Reid: Open tickets 00:48:47 Donna DiFillippo: TO USE THE BLUE LINE DOES YOUR TICKET HAVE TO BE FOR THAT SPECIFIC DAY? 00:49:10 officecomputer: Can you request to go Blue Line when you purchase your ticket? 00:49:15 Rachel Baumrin: The blue line needs to be year round. There are never any reservations available. 00:49:31 Rachel Baumrin: We are no longer living seasonally anymore. 00:49:37 Nancy: Can you purchase an open ticket online? 00:49:42 Noreen: when will we be able to discuss the pedestrian plans for the new terminal. Those of us that use the boat in rain, wind, snow, etc. it currently seems to put pedestrians out in the weather. 00:49:49 Rita Woodard: you don’t request blue line until you pull up to the gate, 00:50:10 james kopf: If you have continuous doctor's appointments on the mainland, is there a special arrangement for island residence? 00:50:29 Rachel Baumrin: People need to prepare to get off island it doesn’t work to just hope you might get off. How is the SSA planning on addressing the needs of island residents. 00:50:55 Amy: When and how is the decision made to utilize the lifts? 00:51:26 Sylvia.malm2015@gmail.com: If you have a profile number and are a part-time resident, can you use the blue line? 00:51:34 Dave: Can you call to check the blue line status before going to the terminal? 00:51:49 Priscilla Karnovsky: What is the YouTube channel? 00:51:58 Ralph: What is the senior ticket fare discount 00:52:17 Kendall Reid: yes, if we expect the blue line to work, and it doesn’t, that’s a huge problem 00:52:32 Francis Pitts: Is the Blue Line available to Preferred Profile customers or only to Island Residents that has a Preferred Excursion profile. 00:52:58 Kendall Reid: When is the new website rolling out? 00:52:58 Rita Woodard: could you also post on the website when the SSA has decided to make a day a “Reservation Only” day 00:53:05 Holly: Could you send a text when the Blue Line isI closed? 00:53:11 Sylvia.malm2015@gmail.com: Why were some ferries traveling with a lot of space for cars last summer, even when the trip appeared fully booked online? 00:53:12 Rita Woodard: perhaps do this on the Status page? 00:54:32 Rachel Baumrin: Why are trucks going on the passenger ferries instead of freight boats? 00:54:52 Rachel Baumrin: Trucks take up all the spaces that could be used for cars. 00:55:30 Rita Woodard: it seems over the past year+, most of the time I try to reserve a vehicle spot, there aren’t any spots available. yet when I go the the ferry, 00:55:40 me: Is Blue Line for seasonal residents or only year-round residents? 00:55:50 fredcondon: When will the standby cameras be functioning again? 00:55:51 Rita Woodard: when I go to the ferry, they are often 50% -75% full 00:58:21 fredcondon: Can you share plans for getting customer input for the new website? 00:58:26 Kendall Reid: Yes, I got burned by booking two way excursion 00:58:40 Priscilla Karnovsky: Does the blue line ever close for the day but then the agent decides there’s less congestion than expected, so might the line get reopened? 00:59:49 Cindy Starks: Can you talk more about preferred tickets (7 and 1 day) and how you get those? Are there so many every day available? 01:00:29 Kendall Reid: Is standby available during the summer months when blue line is not available. 01:01:11 Sean Driscoll: YouTube.com/SteamshipAuthority1 01:02:38 Sean Driscoll: YouTube.com/SteamshipAuthority1 01:03:41 Kim Biggs: What are the plans to accommodate the additional seasonal and year round residents now living on the island? Substantially more people traveling now and getting very challenging to get reservations 01:04:40 Alan: I’m having microphones issues…I’d like to get a copy of today’s slideshow. In digital form. Is this possible? 01:05:55 Sarah McConville: If the website appears that online car reservations are fully booked on a certain day, are there preferred spaces held aside and available by phone? 01:06:16 Sarah McConville: It seems many days appear fully booked even a week or more in advance 01:07:38 Eric Williams: Thanks for this…very informative. The Blue Line offering was so confusing…appreciate the clarification and your time. 01:08:04 me: Please please ask if Blue Line includes seasonal residents too 01:08:25 fredcondon: What is a preferred space? 01:08:32 Rita Woodard: the info about the allocation of Preferred spaces was helpful 01:08:44 Amy: If people have “ wait listed” and are accommodated, do those spots come out the preferred spots available? 01:08:50 j casey: The senior discount is available for passenger tickets only or vehicles too? 01:09:36 Cindy Starks: Thank you so much, this was very helpful! 01:11:44 Rachel Baumrin: When will you host a meeting on the Martha’s Vineyard and can you hold it at a time that most island residents can attend? 01:12:42 Alan: Can you tell us where on the website the slideshow will appear. I’ve just looked and couldn’t see where you might putbit 01:12:52 Alan: Put it 01:13:09 Kendall Reid: Thank you for this seminar! 01:13:10 Leslie Fitzsimmons: Thank you, SSA, for everything your team does to get us back and forth to the mainland - in storms, heavy Summer volumes, medical emergencies and even user error. You are appreciated. 01:13:22 Rita Woodard: if our a reservation in the waitlist, my request will not be fulfilled by a Preferred space? 01:13:32 Tena: if you get a preferred space to get off island at the terminal in the morning can also you ask for a preferred space to come back when making the reservation? 01:13:44 dmboles@optonline.net: thank you for doing a great job. This was very helpful 01:13:53 John Freedman: is a summary of these programs posted somewhere? 01:14:00 Priscilla Karnovsky: Are the emails listed on the website? 01:14:14 fredcondon: What is a preferred space? 01:15:25 Rachel Baumrin: Will you hold an in person meeting on the island? 01:15:56 Sean Driscoll: https://www.steamshipauthority.com/residents/vineyard 01:16:59 Eric Williams: So do you have to apply to two separate programs…the excursion and the preferred or if you are part of the excursion are you able to request the benefits of the preferred program? 01:19:19 Dave: Do I have to choose the car associated with the preferred status to see preferred spaces? 01:19:42 Eric Williams: Thank you for this session…you clarified many questions and much confusion. Appreciate your time. 01:19:42 Kendall Reid: How do you reach a supervisor by phone? 01:20:39 Priscilla Karnovsky: Thank you for your patience and your thoroughness! 01:21:30 Amy: Please consider utilizing the lifts more consistently. I understand trucks and supplies needing to get to MV, however, this is at times, at the expense of MV residents waiting long hours in standby without being offered to go up on the lift and get home hours earlier. 01:21:50 Kendall Reid: can you put those numbers in the chat please? 01:22:13 Holly: Is the reverse excursion still only the last boat off the island at night? If moving a car to Palmer, that wouldn't allow you to get back the same night. 01:22:23 Amy: Thank you! 01:23:01 Holly: Excellent! Thank you!! 01:23:16 Steamship Authority: 508-548-5011 ex: 250,229,273,155 01:23:22 Rachel Baumrin: Will the chat also be available in the link for this meeting. 01:23:30 officecomputer: This was extremely helpful and beneficial. Thank you very much for doing this. 01:23:54 Kendall Reid: Please put the numbers in the chat rather than read them. 01:23:58 Sean Driscoll: The chat will be posted 01:24:07 leon brathwaite: thanks and goodnight